Returns and Refunds
Return & Refund Policy
We do not accept return or exchange of the product unless the PRODUCT IS DAMAGED/WRONGLY SENT AND IT SHOULD BE CLEARLY VIEWED IN THE OPENING VIDEO ALONE CAN BE EXCHANGED AND IT WILL NOT BE EXCHANGED FOR ANY OTHER REASONS like,
It doesn’t suits you, unexpected size/weight of the jewellery, wrong bangle sizes etc. Bangles size chart is MENTIONED on every bangle product page. Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed.
Under rare circumstances,.
In case of stones may have fallen, Such things which can be easily fixed with fabric glue and, at times, earrings stems are bent in order to ensure safety and the button/push back rubber being lose will NOT be considered for exchanged or refunded.
Each package travels distances to reach the clients, thus we ensure safe packaging of the product assuring no damage during transit. Products will be adequately bubble-wrapped and packed in shipping boxes which will stay intact throughout transit.
WE CHECK TWICE BEFORE WE DISPATCH.
UNBOXING VIDEO IS MANDATORY TO CLAIM REURN OR EXCHANGE
NOTE: Unboxing videos must start right from the opening of the outer package and the video should not be cut/paused/edited at any cost, failing which we shall not address the issue. Without a proper unboxing video, we shall not proceed to address your claims and also ONLY the damaged piece will be replaced but we ENSURE THE QUALITY OF BEST PACKING.
But if in case of return, you will be responsible for paying for your own shipping costs for returning your item.
We do not have a return pickup facility yet. hence the order needs to be self-shipped in case of an exchange. The sender has to bear the returns shipping cost. In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised. Please make sure that the returned items are packed securely to prevent any loss or damage during transit.
All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags. Items without tags or covers will not be accepted.
For all self-shipped returns, please use a reliable courier service, preferably DTDC, PROFESSIONAL COURIERS,ST COURIORS etc.
If in case the damaged product is not available only the product costs will be refunded. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please note that you cannot swap the damaged product with a new product.
Return or Exchange of damaged product will be accepted if you share the snap shot at sruthisjewellery.com or call/whatsapp us on +91 7558150696
to us within 12 hours of receiving the same. Else the return or exchange will not be accepted.
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
Since we confirm the claim and agree to exchange, we would send a fresh product of your order to the same shipping address as before, within 7 business days from the date of receipt of the damaged product. Tracking details of which will be emailed back to your registered ID.