Shipping & Delivery
All the orders within India are shipped through DTDC or ST or FRANCH EXPRESS.
We ship within 3 to 4 business days from the date of payment .You will receive your package within 2-8 business days depending upon your shipping place.
Dispatch duration 3 to 4 business days
Delivery duration 2 to 8 business days.
Orders are shipped within 3 to 4 business days from the date of payment.
SRUTHIS JEWELLERY is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 12-14 business days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
The customer can view his/her tracking I’d in the “Track Order” category in our website by providing the Order Id.
We use courier services like ST,DTDC, Professional ,etc to do the delivery and it’s entirely Upto the particular service/delivery staff when it comes to the delivery. We have no authority over their service and timings.
If the customers refuse to receive the parcel for without a valid reason, we are not responsible and we will not encourage refunds for the same.
In case it has been delivered at your address , but it was collected by security staff, House help, neighbor etc. We do not have any guarantee regarding such cases As There will be no advance call or communication from the courier companies while delivering your order, so kindly track your order regularly. Also, We do not have a personal delivery team who can call you in advance before delivering a product and we absolutely cannot decide the specific time period the package has to be delivered. We use courier services (DTDC or ST) to do the delivery and it’s entirely Upto the particular service/delivery staff when it comes to the delivery. We have no authority over their service and timing.
Shipping Updates are given only via email. There shall be no calls made regarding the same.
Generally, delivery agent will not call unless the address is unclear. Kindly be available on the number you provided.
If the concerned person has not received within the mentioned number of days, she/he is expected to let us know (by mentioning the order number # )immediately so that we can take further actions.
NOTE: in case of parcel missing – We can’t take responsibility if we are not notified within the said number of days.
We ship throughout the week except Sundays and public holidays .
SRUTHIS JEWELLERY is not liable for any delay in delivery by the courier/postal authorities.
We do not ship in times of natural calamities or any unprecedented events either in our location or at the buyer’s location. Orders to such areas will be shipped only when the situation improves. This is done to ensure that your order is safe even when it is dispatched from our place.
If the product is not received within 12 to 14 business days from the date of shipment customer can reach to us through WhatsApp or mail us .